Privacy Policy

Effective Date: 05/15/25

At Crave Practice Management (“Crave,” “we,” “our,” or “us”), we are committed to protecting the privacy and security of your personal and health information. This Privacy Policy explains how we collect, use, store, and protect your information in compliance with the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and other applicable laws.

1. Information We Collect

We may collect the following types of information through our website or in the course of providing medical billing services:

Personal Information: Name, contact details, and professional credentials.

Protected Health Information (PHI): Patient names, insurance details, diagnosis codes, treatment history, and other data necessary for billing and revenue cycle management.

Technical Data: IP addresses, browser type, device information, and cookies when you visit our website.

2. How We Use Your Information

We use the information we collect to: Provide medical billing, coding, credentialing, and compliance services.

Submit claims to insurance companies and follow up on reimbursements.

Communicate with clients and relevant third parties (e.g., payers, clearinghouses).

Comply with legal, regulatory, and contractual obligations.

3. HIPAA Compliance and Data Security

Crave Practice Management operates as a Business Associate under HIPAA regulations. We implement administrative, physical, and technical safeguards to protect the confidentiality, integrity, and availability of PHI, including:

Encryption of electronic data Secure data storage and access controls Staff training on HIPAA policies and procedures Business Associate Agreements (BAAs) with all vendors and subcontractors who access PHI

4. Information Sharing We do not sell or rent your personal or health information.

We may share information only as necessary to perform services on your behalf, and only with entities who are contractually obligated to protect your data (e.g., clearinghouses, EHR vendors). We may also disclose information as required by law or for authorized law enforcement purposes.

5. Your Rights If you are a patient whose information we process on behalf of your healthcare provider, your rights are governed by that provider’s Notice of Privacy Practices. If you are a provider working with us, you have the right to:

Access your account information Request correction of inaccurate data Request deletion of information when legally permissible Receive a copy of this Privacy Policy upon request

6. Website Privacy and Cookies Our website may use cookies to enhance your experience and track usage statistics. You may choose to disable cookies in your browser settings. We do not knowingly collect personal data from children under 13.

7. Data Retention We retain information only as long as necessary to fulfill our service obligations, comply with applicable laws, and resolve disputes.

8. Changes to This Policy We may update this Privacy Policy periodically. Any changes will be posted on our website with an updated “Effective Date.”

9. Contact Us If you have questions about this Privacy Policy or our data practices, please contact:

Crave Practice Management

232 NW 23rd Street, Suite 2, Fort Lauderdale, FL, 33311

 Email: info@cravebilling.com

 Phone:786-946-4070

Website: www.cravebilling.com